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Agent Training Blackout Period Notice
The Kentucky Health Benefit Exchange (KHBE) will implement a
blackout period for agent certification and onboarding to align with the Federal Exchange training cycle.
Blackout Begins:
Friday, July 11, 2025, at 6:00 PM EST
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All 2024-2025 certification and recertification trainings will be
unavailable after this time.
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Onboarding of new agents will be paused during the blackout period.
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The 2025-2026 training and onboarding process is expected to launch in July or August 2025.
Please complete any required training before the blackout begins. Updates will be posted once training access is restored.
Agent Certification Training
All licensed Agents wishing to participate in the kynect State-Based Marketplace will need to complete the onboarding and training hosted by the Commonwealth of Kentucky to provide application and enrollment assistance to consumers.
Agent Onboarding Process and Materials
The links below provide valuable information and instructions on the onboarding process for new Agents and the My Purpose LMS.
Getting Started with kynect health coverage:
Remote Identity Proofing
Agent Telephonic Line Onboarding
kynect on Demand
kynect on Demand Micro Video
Quick Access Resources:
FAQs, one-pagers, and short guides.
Quick Reference Guides:
Training guides with step by step instructions for navigating different aspects of Agent Portal and kynect health coverage.