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​​​​​​​​Agent Certification Training

All licensed Agents wishing to participate on the kynect State-Based Marketplace will need to complete the onboarding and training hosted by the Commonwealth of Kentucky to provide application and enrollment assistance to consumers.

State Certification Training

KHBE, in partnership with the state Personnel Cabinet, has moved all training required for State Certification for Insurance Agents to the My Purpose Learning Management System (LMS).

My Purpose/LMS Resources

The links below provide valuable information and instructions on the onboarding process for new Agents and the My Purpose LMS.


Genesys Cloud Training Documents

Getting Started with kynect health cover​​​​​​age:

Documents and guides related to onboarding as an Agent to kynect health coverage.

  • Agent Welcome Packet​ : Overview of the Agent onboarding process and includes detailed steps for Agents to onboard to KHBE's systems and programs.
  • LMS FAQ : Frequently Asked Questions regarding the MyPurpose Learning Management System (LMS).

Remote Identity Proofing (RIDP)


Quick Access Resources:

FAQs, one-pagers, and short guides.

  •  Agent FAQ : Frequently Asked Questions regarding Kentucky Online Gateway, kynect health coverage, and Agent Portal.
  • Agent Role in Agent Portal : High-level overview of the main tabs in Agent Portal, what is viewable, and actions that may be taken.
  • SBM Notice Guide : Overview of the notices Residents receive from kynect health coverage such as the coverage summary and open enrollment notices.
  • Who Do I Contact : Description and contact information for kynect health coverage topics.



Quick Reference Guides:

Training guides with step by step instructions for navigating different aspects of Agent Portal and kynect health coverage.

  • Vision Coverage : Detailed steps for accessing vision insurance offered through kynect health coverage.​
  • Agent Association to Client Cases​: Requesting access to an existing case.

OE​​​​PY2023 Webinar

SBM Agent Office Hour Sessions