kynector Training

Plan Year 2026 Incident Tracker is now Live!

Please watch the incident tracker Micro Video and read the directions in the QRG before using the incident tracker. The link to access the tracker is located in the QRG. 

Plan Year 2026 Incident Tracker QRG

My Purpose/LMS Resources

The links below provide valuable information and instructions on the onboarding process for new kynectors and the My Purpose LMS.

Additional Onboarding Documents

• KHBE Role Management
• KHBE Training Curriculum
• KOG Account Creation QRG
• KOG Login Guide
• KOG Multi-Factor Authentification (MFA) FAQ Sheet
  
• kynect on Demand Fact Sheet
• kynect on Demand QRG
• kynect on Demand Micro-Video
• kynect on Demand Fact Sheet on how to "Pause" and schedule breaks
• kynector After Action Reporting Tool (kAART) FAQ
• kynector After Action Reporting Tool (kAART) Example Day
• Locating your kynector ID
• Onboarding Process Flow
  
• Privacy and Security Guide
  
• Organization Structure for Contracted and Non Contracted kynectors
• Helpful Links Guide

​​Remote Identity Proofing

General Resources

• 1095 and APTC Guide
• 1095 Tax Information Micro Video
• QHP Tax Forms Fact Sheet
• Agent Role in kynect health coverage
• Case Association Micro Video
• Contact Center Role in kynect health coverage
• DCBS Role in kynect health coverage
• Emergency Time-Limited Medicaid Fact Sheet
  
• Enrollment Management Module (EMM) Fact Sheet​
  
• How to Change your MCO and MCO Change Letter
• How to Upload Documents
  
• Immigration Chart  (Español)
  
• Immigration Fact Sheet (Español)
• Immigration Presentation Slides
• Important Information About Immigration and Applying for Benefits - (Español)
• Income Fact Sheet: Overview of how to update income.
  
• KOG Multi-Factor Authentication and OKTA Guide
  
• KTAP Infographic
• kynector Association Protocol
• kynector Association Emergency Fax
• kynector FAQ
  
• KY kynector Consent Form Appendix B
  
• KY kynector Consent Form Appendix B (Espanol)
• Notice Guides
• Medicaid Renewal Permanent Flexibilities Fact Sheet
  
• Prescreening Tool Comparison
  
• Presumptive Eligibility Applicant Engagement
• Presumptive Eligibility Qualified Non-Citizen Status Job Aid
• Special Enrollment Period Verification Status Message
• Transition to Medicare​
  
• Who Do I Contact

Job Aids

• Countable and Non-Countable Income for MAGI Medicaid 
• Federal Poverty Level (FPL) Chart
  
• Helpful Information for an Application
• How to Apply for Medicaid Waiver
• How to Update Existing Enrollments
• HUD Housing List
• Identity Proofing
• KI-HIPP Application Job Aid
• KI-HIPP Policy Changes
  
• MAGI Medicaid Operation Manual
• Medicaid Waiver Fact Sheet
• Medicaid Waiver 101 Presentation
• Medicare Savings Program (MSP) Tip Sheet
• When to File as a Head of Household
• Updating Language Preference In SSP Dashboard
  

Quick Reference Guides

• Application Intake Guide
  
• Benefits Application with kynect benefits​
• Clearing Cache​​
• Health Benefits Paper Application Forms
• Helpful Resources
  
• Household Determinations for MAGI Medicaid​
• How to Export Reports
  
• kynect health coverage Prescreening Tool
  
• kynector and Auth Rep Dashboard
  
• Member Match Task for Agents and kynectors​​
• QHP Application Refresh Guide
• Report A Change Guide
  
• Small Business Health Options Program (SHOP)
• Tax Filing Statuses and Locked Enrollments
• Understanding Immigration and Eligibility
• Vision Insurance

kynector Videos

Invite kynectors to KOG