kynector Training Materials

​​​​​​​​​​​​​​​​​​​​​​​​​​​​Plan Year 2022 kynector Certification Training

​State Certification Training

KHBE, in partnership with the state Personnel Cabinet, has moved all training required for State Certification for kynectors to the My Purpose Learning Management System (LMS).

My Purpose/LMS Resources

The links below provide valuable information and instructions on the onboarding process for new kynectors and the My Purpose LMS.

kynect SSP Documents

• kynect benefits Documentation
  

Additional Onboarding Documents

• KHBE Role Management
• KHBE Training Curriculum
• KOG Account Creation QRG
  
• Locating your Assister ID
• Onboarding Process Flow
  
• Privacy and Security Handbook
  

​​Remote Identity Proofing

General Resources

• Agent Role in kynect health coverage
• Assister Association Emergency Fax
• Assister Association Protocol
• Contact Center Role in kynect health coverage
• DCBS Role in kynect health coverage
• How to Change your MCO and MCO Change Letter
• kynector FAQ
• KY Assister Consent Form Appendix B
  
• KY Assister Consent Form Appendix B (Espanol)
• Notice Guides
• Prescreening Tool Comparison
• Who Do I Contact
• Immigration Fact Sheet
• Income Verification Fact Sheet
• Enrollment Management Module (EMM) Fact Sheet
• Special Enrollment Period Verification Status Message

Job Aids

• Countable and Non-Countable Income for MAGI Medicaid 
• Helpful Information for an Application
• HUD Housing List
• Identity Proofing
• KI-HIPP Application Job Aid
• KI-HIPP Policy Changes
  
• MAGI Medicaid Operation Manual
  
• Updated 2021 FPL Medicaid QHP Chart
  
• When to File as a Head of Household
  

Quick Reference Guides

• Benefits Application with kynect benefits​
  
• Clearing Cache​​
  
• Health Benefits Paper Application Forms
• Helpful Resources
  
• Household Determinations for MAGI Medicaid​
• Kentucky's Glossary for Agents and kynectors
  
• kynect benefits Prescreeing Tool
• kynect health coverage Prescreening Tool
• Member Match Task for Agents and kynectors
• Small Business Health Options Program (SHOP)
• Tax Filing Statuses and Locked Enrollments
• Understanding Immigration and Eligibility
• Vision Insurance
  

​OEPY2023 Webinar

• ​2023 Webinar Slide Deck​
  
• 2023 Webinar FAQ​
  

kynector Videos

Invite kynectors to KOG

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