Training Guides

kynector Training

Navigator Training:

• New Navigator Training: The New Navigator Training provides Navigators with an overview of the KHBE kynector Program and explains the roles and responsibilities of the Navigator position. For specificity and State identification, contracted kynectors (CAK, KPCA, and KIPDA only) in Kentucky are referred to as "Navigators".
• Navigator Organization Administrator Training: This training explains the responsibilities and duties that Organization Administrators must perform, including supervising kynectors in their organizations, managing KYID access, overseeing kynector outreach efforts and enrollment events, and escalating issues as needed.

Certified Application Counselor (CAC) Training:

• New Certified Application Counselors (CACs) Training: The New Certified Application Counselors (CACs) Training provides an introduction to the Kentucky Health Benefit Exchange (KHBE) Certified Application Counselor (CAC) Program, also known as the kynector program.
• Certified Application Counselors (CACs) Organization Administrator Training: This training explains the responsibilities and duties that Organization Administrators must perform, including supervising kynectors in their organizations, managing KYID access, overseeing kynector outreach efforts and enrollment events, and escalating issues as needed.

State-Based Marketplace (SBM) kynector Certification/Registration Training: 

1. Policy and Procedures for Agents and kynectors: This module highlights policies and procedures established by KHBE for the implementation and operation of Kentucky's State-Based Marketplace (SBM) utilizing the kynect health coverage system.
   
2. Navigating the kynect Dashboard (kynector): In this certification course, kynectors will understand the functionalities of the kynect Dashboard, Identify the kynect On Demand program expectations, and outline the kynect health coverage Prescreening Tool process to best support Residents.
3. Processing Applications in kynect: This Certification Course highlights how to submit a benefits application in kynect on behalf of a Resident. Agents and kynectors need to familiarize themselves with this process to better assist Residents with completing a benefits application.
   
4. Report a Change and Case Maintenance: This Certification Course highlights some of the Report a Change and Case Maintenance processes used in kynect. Agents and kynectors need to familiarize themselves with Report a Change and Case Maintenance processes to better assist Residents with their health coverage.
   
5. Privacy and Security: This Certification Course highlights some of the privacy and security rules, laws, and best practices for the handling of a Resident's protected information. Agents and kynectors need to familiarize themselves with privacy and security information to better assist Residents and protect their personal information.