On this page:
This page houses all current reference guides for the KHBE kynector and Agent Training. These guides are print versions of the Web Based Trainings that are available to kynectors and Agents through the My Purpose Learning Management System.
kynector Training
kynector and Agency Administrator Trainings
New kynector Training
The New kynector Training provides new kynectors with an overview of the KHBE kynector Program and explains the roles and responsibilities.
State-Based Marketplace (SBM) kynector Certification/Registration Training
-
Policy and Procedures for Agents and kynectors: This module highlights policies and procedures established by KHBE for the implementation and operation of Kentucky's State-Based Marketplace (SBM) utilizing the kynect health coverage system.
-
Benefits Application Walkthrough: This guide is intended to aid kynectors and Agents in understanding and navigating the benefits application.
-
kynect Dashboard Walkthrough: This guide is intended to aid kynectors in understanding and navigating the kynect benefits Self-Service Portal.
-
Report a Change and Case Maintenance - This guide highlights some of the Report a Change and Case Maintenance processes used in kynect benefits.
-
SHOP - This guide is intended to aid Agents and kynectors in understanding and navigating the Small Business Health Option Program (SHOP) Module in the State-Based Marketplace training.
KI-HIPP Training
This guide aids Agents and kynectors in understanding and Navigating the Kentucky Integrated Health Insurance Premium Payment (KI-HIPP) Program
Privacy and Security Training
This guide explains the privacy and security of handling Residents' personal information.
Organization Administrator
This guide provides new Organization Administrators with an overview of the KHBE kynector Program and explains the roles and responsibilities of the Organization Administrator position. (Agency Admins must complete all kynector required trainings plus the Organization Administrator training)
Agent Training
State-Based Marketplace (SBM) Agent Certification/Registration Training
Policy and Procedures for Agents and kynectors:
This
module highlights policies and procedures established by KHBE for the
implementation and operation of Kentucky's State-Based Marketplace (SBM)
utilizing the kynect health coverage system.
Benefits Application Walkthrough
This guide is intended to aid kynectors and Agents in understanding and navigating the benefits application.
Agent Portal Dashboard Walkthrough
This
guide is intended to aid Agents in understanding and navigating Agent
Portal and the kynect health coverage Prescreening Tool.
Report a Change and Case Maintenance
This guide highlights some of the Report a Change and Case Maintenance processes used in kynect benefits.
SHOP
This
guide is intended to aid Agents and kynectors in understanding and
navigating the Small Business Health Option Program (SHOP) Module in the
State-Based Marketplace training.
KI-HIPP
This
guide aids Agents and kynectors in understanding and Navigating the
Kentucky Integrated Health Insurance Premium Payment (KI-HIPP) Program.
Privacy and Security
This guide explains the privacy and security of handling Residents' personal information.
Open Enrollment Incident Tracker Micro Video:
Office Hour Sessions Plan Year 2024:
- Enrollment Status Overview
- Medical Plan Details Screen Overview
- ESE
- SHOP
- Updating income
- Add Other Benefits
- Renew Benefits
- How to export Client Lists
- Case Association
- Message Center
- My Policies Screen Updates
- MCO Changes
- Document Upload: RFI vs Other
- APTC and EHB
- How to discontinue Benefits
- Paynow
- kynect resources
- Medicaid Reinstatements
- CSRs
- Adjusted Annual Income
- kynector Dashboard Updates
- Income Verification
- Agent Help Line
- PY24 Qualified Health Plans