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​​​​​​During the COVID-19 Public Health Emergency (PHE), the Kentucky Department for Medicaid Services (DMS) made sure that all Medicaid beneficiaries kept their coverage. DMS stopped all annual renewals. But soon, DMS will begin annual renewals for Medicaid members. You may be at risk of losing Medicaid coverage if we cannot reach you. You should update your contact information as soon as possible and keep it updated so Kentucky Medicaid is able to reach you when it is your time to renew!​​

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Currently, the PHE is still in effect and therefore all the flexibilities remain in place. When the federal government ends the PHE, they will provide states with 60 days' notice. At that time, some of these flexibilities will be discontinued, or unwound, and some will continue. Information on the impact to providers and community organizations is included below.

Here are some of the most frequently asked questions about the PHE. Review these before calling the kynect helpline with any questions. If you do not see the answer, call the helpline at 855-4kynect (855-459-6328). 


Frequently Asked Questions

Taking the following steps may help you keep your Medicaid coverage:

  1. Update your contact information, including your address, phone number and email at kynect.ky.gov or by calling 855-4kynect (855-459-6328)
  2. Answer all requests for information if you get a letter from Kentucky Medicaid
  3. Report changes to your household to kynect, including if someone becomes pregnant, someone moves in or out of your home, changes to income, or anything else that may impact your Medicaid eligibility

PHE Unwinding Topics

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This information will be updated as regularly as possible, with specific actions and resources called out to support all stakeholders through the PHE Unwinding.

If you have any questions, don't hesitate to reach out to our Call Center or kynectors directly.


Medicaid Member Information

The most important step to take now is to make sure your address is up-to-date in kynect. Updating your contact information on file (email, home address) will ensure timely updates and help keep your coverage. Opt in for email/SMS nudges for immediate alerts.

You will be notified of your renewal date when it is about 90 days away – keep an eye out for any communications from Medicaid to stay on top of changes.

If you lose Medicaid coverage, don't worry. There are many alternative options and you will be given next steps to enroll. Check out the Qualified Health Plan  and other options that may be available to you.

Individuals who have turned 65 since January 2020 and have not enrolled in Medicare benefits yet, check out this resource and enroll in Medicare today during a Special Enrollment Period.


Medicaid Provider Information

Most notably, DMS is required to bring providers in compliance with the revalidation requirement once the PHE is lifted. If you are a provider whose revalidation due date occurred during the PHE and as a result did not submit a revalidation to Kentucky Medicaid, we now encourage you to complete and submit a revalidation. This will allow Kentucky Medicaid to review and process your revalidation in a timely manner and in accordance with federal guidance.

Failure to submit a maintenance application to remain enrolled in Kentucky Medicaid beyond the PHE will result in your enrollment ending and prevention from billing to Kentucky Medicaid, so act now.

Please see ​the KY Medicaid Revalidation Newsletter​ to learn more about provider validations.​



Community Partner Organizations

The PHE Unwinding will impact individuals receiving Medicaid services and direct service workers providing those services. We ask that you stay up to date on any of the upcoming PHE Unwinding changes that will impact these groups.

Please also feel free to leverage the communication materials  included on this page to share with your teams and audiences. Feel free to reach out to our agency to support any ongoing efforts you are undertaking!


CHFS Agencies

Multiple internal resources will be available for our Medicaid team. There will be a DMS SharePoint that you can use to access materials and information for various audiences about upcoming chnages. This will be coming soon!


Communications Materials

If you should need any materials to share with your customers or partners, please feel free to leverage the following resources, developed and approved by Kentucky Medicaid.