kynector Training

My Purpose/LMS Resources

The links below provide valuable information and instructions on the onboarding process for new kynectors and the My Purpose LMS.

kynect SSP Documents

• kynect benefits Documentation
  

Additional Onboarding Documents

• KHBE Role Management
• KHBE Training Curriculum
• KOG Account Creation QRG
• KOG Login Guide
• KOG Multi-Factor Authentification (MFA) FAQ Sheet
  
• kynect on Demand Fact Sheet
• kynect on Demand QRG
• kynect on Demand Micro-Video
• kynect on Demand Fact Sheet on how to "Pause" and schedule breaks
• kynector After Action Reporting Tool (kAART) FAQ
• kynector After Action Reporting Tool (kAART) Example Day
• Locating your kynector ID
• Onboarding Process Flow
  
• Privacy and Security Guide
  
• Organization Structure for Contracted and Non Contracted kynectors
• Helpful Links Guide

​​Remote Identity Proofing

General Resources

• 1095 and APTC Guide
• 1095 Tax Information Micro Video
• QHP Tax Forms Fact Sheet
• Agent Role in kynect health coverage
• Case Association Micro Video
• Contact Center Role in kynect health coverage
• DACA Eligibility Update (Español)
  
• DCBS Role in kynect health coverage
• Emergency Time-Limited Medicaid Fact Sheet
  
• Enrollment Management Module (EMM) Fact Sheet​
  
• How to Change your MCO and MCO Change Letter
• How to Upload Documents
  
• Immigration Chart  (Español)
  
• Immigration Fact Sheet (Español)
• Immigration Presentation Slides
• Important Information About Immigration and Applying for Benefits - (Español)
• Income Fact Sheet: Overview of how to update income.
  
• KOG Multi-Factor Authentication and OKTA Guide
  
• KTAP Infographic
• kynector Association Protocol
• kynector Association Emergency Fax
• kynector FAQ
  
• KY kynector Consent Form Appendix B
  
• KY kynector Consent Form Appendix B (Espanol)
• Notice Guides
• Medicaid Renewal Permanent Flexibilities Fact Sheet
  
• Prescreening Tool Comparison
  
• Presumptive Eligibility Applicant Engagement
• Presumptive Eligibility Qualified Non-Citizen Status Job Aid
• Special Enrollment Period Verification Status Message
• Transition to Medicare​
  
• Who Do I Contact

Job Aids

• Countable and Non-Countable Income for MAGI Medicaid 
• Federal Poverty Level (FPL) Chart
  
• Helpful Information for an Application
• How to Apply for Medicaid Waiver
• HUD Housing List
• Identity Proofing
• KI-HIPP Application Job Aid
• KI-HIPP Policy Changes
  
• MAGI Medicaid Operation Manual
• Medicaid Waiver Fact Sheet
• Medicaid Waiver 101 Presentation
• Medicare Savings Program (MSP) Tip Sheet
• When to File as a Head of Household
• Updating Language Preference In SSP Dashboard
  

Quick Reference Guides

• APTC Reasonable Explanation Guide
• Application Intake Guide
  
• Benefits Application with kynect benefits​
• Clearing Cache​​
• Failure To Reconcile Fact Sheet
  
• Health Benefits Paper Application Forms
• Helpful Resources
  
• Household Determinations for MAGI Medicaid​
• How to Export Reports
  
• kynect benefits Prescreeing Tool
  
• kynect health coverage Prescreening Tool
  
• kynector and Auth Rep Dashboard
  
• Member Match Task for Agents and kynectors​​
• QHP Application Refresh Guide
• Report A Change Guide
  
• Small Business Health Options Program (SHOP)
• Tax Filing Statuses and Locked Enrollments
• Understanding Immigration and Eligibility
• Vision Insurance

kynector Videos

Invite kynectors to KOG